Description des cours

Establishing positive relations and ending daily conflict
In a company, tense situations and minor daily conflicts are the main sources of sapped energy and team demotivation. And yet, because these types of relational difficulties are delicate to deal with and involve our emotions, they are often neglected. In some cases, the situation may gradually worsen, leading to malicious working relations and creating irreparable damage. How can these conditions be improved?

This course will allow you to learn how to improve your understanding of the representations of your peers, colleagues and superiors in order to acknowledge them and cooperate better.

Personal skills developed through this course:
Analyse the conflictual situation in which you find yourself
Analyse your position in the situation, or that of the person you are dealing with
Apply win-win negotiating methods
Apply techniques for resolving the conflictual situation
The benefits of this course for you and your company:
Promoting cooperation between different people who are called on to work together
Increasing productivity by avoiding loss of motivation and energy resulting from conflicts
Enhancing your relational skills
Establishing win-win relations

Grandes lignes des cours

MENTORED ACTION LEARNING

a revolutionary teaching format

Adults learn through experience and trial and errors. Starting from this very simple observation, CrossKnowledge has developed the revolutionary teaching format that underlies its individual courses. The basic principle? Learners, with supervision from a certified trainer, carry out a real mission that is directly linked to the theme of the course.

Informations supplémentaires

Langues

English

Durée des cours

40.00 heures

Durée de l’accès

6 months

Formateur

Prérequis/Public

Exigences/Documents inclus

Certification

CrossKnowledge Certification